Following the national Rogers network outage on July 8, the company promised to credit customers with the equivalent of two days of service. Rogers then increased this amount into a credit for five days of service.
However, the Rogers network outage affected more than Rogers, so some might wonder what credits – if any – will come from their provider, whether it’s a spin-off brand or a reseller.
But before we get into the details, it’s worth noting that whether you subscribe directly to Rogers or get services from another company, be aware of bill credit scams. So far, everyone who offered credit said they would apply it automatically. If you get a text or email asking you to do something to get the credit, like click on a link, don’t.
Anyway, let’s go.
Rogers spin-off brand Fido confirmed via its “Fido Solutions” Twitter account that it will automatically credit customers with five days of service after the outage.
—FidoSolutions (@FidoSolutions) July 12, 2022
Similarly, Rogers spin-off brand Chatr will offer customers five days of service as an automatic credit.
— chatr mobile (@chatrmobile) July 12, 2022
Although TekSavvy resells Rogers Internet in some regions, the provider does not yet have detailed plans for crediting customers. When reached by MobileSyrupTekSavvy said it did not have enough information about the situation to comment.
Update 7/14/2022 7:45 PM ET: Oxio confirmed MobileSyrup that it is now offering customers a five-day credit to match Rogers:
“After Rogers last announced to offer 5 day prorated credit to its customers, we worked hard (especially our developers) to change the credit process that was already underway to increase our compensation from 2 days to 5 days (always pro-rated). We hope to obtain compensation from Rogers and we are working in this direction. Just know that if we get any additional compensation, it will be paid directly to you! Just like the first credit, you should see it on one of your next two bills.
Zoomer Wireless, which uses Rogers’ network for phone service, shared a similar update to Rogers on its website. Zoomer will automatically add a five-day credit to customers’ August invoice.
Tbaytel will also offer customers the July 8 Rogers outage. The provider shared a notice on its Maintenance Outages page noting that it will automatically provide “proactive credit for outage time” to customers on next month’s invoice.
For now, this is just a short list of providers. MobileSyrup contacted others but did not receive a response before publication – the story will be updated with additional information as it becomes available. If you’ve heard of a credit provider related to the Rogers outage, let us know below.
Updated 7/16/2022 9:04 a.m. ET: Added Tbaytel to the article.
Update 7/15/2022 10:30 a.m. ET: Added Zoomer Wireless to the article.